• 1. How long does it take to ship?
    Generally speaking, orders for electric bikes and accessories are expected to be shipped within 1-3 business days.
  • 2. How long does it take to receive the goods?
    Generally speaking, the goods can be received within 2-7 business days after shipment, but sometimes it may be extended depending on the logistics situation.
  • 3. Do I need to pay customs duties?
    The displayed price already includes shipping and taxes, and you don’t need to pay extra.
  • 4. Can I provide an invoice?
    Yes. If you need a proforma invoice, please contact the following email address for assistance: service@lankeleisi-store.com.
  • 5. How do I pay for my order?
    We accept payments through Paypal and all major credit and debit cards, such as MasterCard, VISA, and American Express. We also support Klarna installments.
  • 6. How do I track my order?
    You can track the location of your package by entering your tracking number on the official website of the logistics company.
    17TRACK (You can track the location of your parcel from all logistics companies on the 17Track official website.)
  • 7. Can I modify and cancel my order?
    Unfortunately, we cannot modify orders once they have been shipped. We recommend that you check your order before placing it. If you want to cancel your order, please refuse the package. For returns due to customer reasons, the customer needs to pay for shipping.
  • 8. How do I know if my order has been confirmed?
    After placing an order, you will receive a confirmation email from us to confirm that your order has been received. But please note that the order will only be shipped once your credit card payment has been approved and the billing and shipping addresses have been verified.
  • 9. How do I check if delivery to my city is possible?
    Due to restrictions by logistics companies, we are currently unable to deliver to some remote areas and islands. You can contact customer service for more information.


  • 1. How fast can electric bikes go in the EU/UK?
    Electric bikes are legally limited to a maximum speed of 15.5 mph (25 km/h) when using motor assistance. The speed limit can be lifted when riding in the wild or in the countryside.
  • 2. Are the e-bikes waterproof?
    All our products have waterproof treatment, e-bikes can perform well in slightly wet conditions, such as riding in light rain or on wet roads. However, if your e-bike is exposed to a lot of moisture or heavy rainfall, it can cause damage to the electronic components.
    To maximize the protection of your e-bike and keep your warranty valid, here are a few tips you can consider:
    1. Forbidden to soak the e-bike in water.
    2. Try to avoid riding in heavy rain, especially when exposed to water for a long time.
    3. Consider using a raincoat or rain cover to protect the electronic components of your e-bike in situations where you may encounter moisture or rain.
    4. Perform regular maintenance and upkeep to ensure that all components of the electric bicycle are in good working condition.
  • 3. Do your bikes meet local European standards?
    All bikes meet European standards and can be ridden in Europe and the UK.
    In order to prove the compliance of our products, we can provide you with relevant certification information, proforma invoices, and CE certificates. These documents will prove that our e-bikes comply with European sales standards.
  • 4. Can a child sit in the back seat?
    We don't recommend letting children sit in the back seat of the bicycle, as this poses a safety risk.
  • 5. Does Lankeleisi sell accessories or replacement parts?
    Check out our Parts & Accessories page to see what’s available. These products cannot be preinstalled on a bike prior to shipment.  If the part you need is not listed on our website, contact us.
  • 6. Do you have any bike assembly videos?
    Yes! Installation instructions for all our ebikes can be found on our official Youtube channel. Our Youtube channel will be continuously updated, follow us and you can learn more about our new product introductions or product reviews at any time. 
  • 7. What should I do if there is a problem after the product has been used for a period of time?
    If you encounter quality problems during the warranty period, please send your order number, and faulty photos or videos to support: service@lankeleisi-store.com, our after-sales staff will reply within 24 hours on working days.